Refund Policy

Effective Date: 18th May 2023

This Refund Policy explains the terms and conditions regarding refunds for the services provided on our Matrimony Website “www.expressrishta.com”, (referred to as "Website" or "Service") operated by [Company Name] ("we," "us," or "our"). Please read this policy carefully before making any payments. By accessing and using our Website, you agree to the terms of this Refund Policy.

1. Refund Eligibility:

1.1. Free Services:

Certain features and services on our Website may be provided free of charge. As such, no refunds will be applicable for any free services, including but not limited to browsing profiles, basic account registration, and standard search functionalities.

1.2. Paid Services:

Refunds may be applicable for paid services, including premium memberships or subscription plans, subject to the terms and conditions outlined in this Refund Policy.

2. Refund Requests:

2.1. Eligible Circumstances:

Refund requests will only be considered under the following circumstances:

a. Technical Issues: If you encounter technical difficulties or errors that prevent you from accessing or using the paid services within a reasonable time frame.

b. Dissatisfaction: If you are not satisfied with the quality or performance of the paid services and can provide valid reasons for your dissatisfaction.

2.2. Time Limit for Refund Requests:

Refund requests must be submitted within 15 days from the date of purchase or activation of the paid services.

2.3. Refund Process:

To request a refund, you must contact our customer support team through the designated channels provided on our Website. You will be required to provide relevant details regarding your purchase, along with the reason for your refund request.

2.4. Refund Decision:

All refund requests will be reviewed on a case-by-case basis. We reserve the right to approve or deny refund requests at our discretion. Factors considered in the decision-making process may include the nature of the issue, usage of the paid services, and adherence to the terms and conditions of our Website.

3. Refund Options:

3.1. Full Refunds:

If your refund request is approved, we will provide a full refund of the amount paid for the specific service(s) in question. The refund will be issued using the original payment method unless otherwise agreed upon.

3.2. Partial Refunds:

In certain cases, we may offer a partial refund based on the duration of use or services utilized. The partial refund amount will be determined at our discretion.

4. Refund Limitations:

4.1. Third-Party Services:

Refunds are not applicable for any services or products provided by third parties, including but not limited to payment gateways, external vendors, or other websites linked from our platform. Please refer to the respective refund policies of these third parties.

4.2. Non-Refundable Services:

Certain services or add-ons may be explicitly labeled as non-refundable. Such services are exempt from the refund policy and will not be eligible for a refund.

5. Changes to this Refund Policy:

We may update this Refund Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically for any changes. Your continued use of our Website after the effective date of the revised Refund Policy constitutes your acceptance of the updated terms.

6. Contact Us: